NTS Trouble Ticket Management
Get 360-degree visibility into your trouble ticket performance to quickly identify root causes, implement and track corrective and preventive actions, and maintain an auditable record of resolving issues with NTS Trouble Ticket Management (TTM).
NTS Trouble Ticket Management solution delivers a refreshing user experience on top of powerful ticketing and issue tracking which includes incidents, problems, changes, release management, and much more. It works with channels like email, phone, SMS, chat, web portal and mobile app for capturing issues that occur on the go.
NTS Trouble Ticket Management manages customer and network trouble tickets and allows you to create your own types of trouble tickets. NTS trouble tickets are created manually, or automatically by integration with your systems, and troubleshooting requests are used to identify and track customer and network problems and their eventual resolutions. It covers all support and help desk functionalities.
Automate and customize how your team handles common issues and manages everyday requests as well as assigning issues to the right person or routing tickets across multiple departments.
It also includes an extensive real-time reporting suite to help managers get a quick overview of the biggest issues in your organization.
Some of the features Include:
- SLA Management
- Escalation of issues
- Agent Performance Reporting
- Multi-lingual
- Cloud Ready
