Our consultants help organizations with major investment decisions that affect their company’s performance. The pillars that NTG provides consulting services are:

 

Organizational Strategy:

We act as trusted advisors, supporting companies in formalizing organization strategy, defining gaps, putting an action plan and going through change management practice to execute strategy.

Customer Experience Strategy:

We help clients increase customer satisfaction, increase customer engagement and retention while ensuring optimal service delivery, through developing coherent customer experience strategy across organization’s touch points complemented with targeted CRM programs built on thorough data mining and analytical procedures.

 

Organizational Transformation:

We execute organizational transformation by following standard and well proven models for business transformation to change the trajectory of business to enable growth, efficiency and differentiation.

 

Digital Strategy & Execution:

We enable organizations to be ahead of the game in digital disruption by institutionalization of digital technology and processes.

 

Telecom-specific Consulting:

We help clients navigate the IT and telecommunications landscape and the complexity involved in using technology to deliver real value and impact. Some of the telecom-specific areas of consulting include:

• Network

• OSS/BSS

• Migration & Integration

 

Some of the benefits include:

• Increased efficiency / productivity

• Improved process quality and consistency

• Cost optimization across the organization